Returns & Exchanges
At PEP Cell, we want you to be completely satisfied with your electronics purchase. If your device is faulty or doesn't meet your expectations, you can return it within 7 days of purchase provided it is in its original packaging.
Verify Eligibility
Ensure the device is in its original condition with all accessories, manuals, and the original proof of purchase included.
Initiate Request
Visit your nearest PEP Cell store or contact our digital support team with your order number to log a formal return request.
Technical Assessment
Our in-store technicians or authorized service centers will inspect the hardware for any signs of physical damage or software tampering.
Resolution
Once approved, you will receive a choice between an immediate replacement, a store credit, or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing