Frequently Asked Questions
Everything you need to know about shopping at PEP Cell
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure online payment gateways like PayFast and instant EFT.
How long does delivery take?
Standard delivery typically takes 3 to 5 business days depending on your location. You will receive a tracking number via email once your order has been dispatched.
Do your devices come with a warranty?
Yes, all our smartphones and electronic devices come with a standard 12-month manufacturer warranty that covers technical defects and hardware failures.
Can I return a product if I change my mind?
You can return any unused item in its original, unopened packaging within 14 days of purchase for a full refund or exchange.
Are the cellphones network-locked?
Most of our devices are open to all networks; however, some promotional handsets may be locked to a specific carrier. Please check the product description for details.
How can I track my order status?
You can track your order by logging into your PEP Cell account and visiting the 'My Orders' section, or by clicking the link provided in your shipping confirmation email.